Terms of Uses

Franc Nobel Terms of Uses


Terms of Uses

Welcome to the www.francnobel.com ("francnobel.com") website. The following Terms of Use govern your use of this website. If you visit or shop at www.francnobel.com you accept these conditions, so please read them carefully.

francnobel.com is an online lifestyle eyewear brand which is owned by InternetOptics Pte. Ltd. Singapore. francnobel.com (the "Site") is operated by PT Gucob E-Service, Indonesia ("francnobel.com" "we," or "us"). By using this Site, you agree to these Terms of Use as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms of Use, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. We reserve the right to change the terms of use from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. If you have any questions about the Terms of Use, please contact us at help@francnobel.com

1. Ownership of rights

Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of francnobel.com. All information displayed, transmitted or carried on the Site is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Site may be owned by the third parties. This site is designed, updated and maintained by Internet Optics Pte.Ltd. or its partners. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Site.

2. No Professional Advice

The material provided on this site is for informational purposes only. Please consult an accredited eye care professional to assess your specific need for eye protection and your individual eye specific requirements. By providing us with this information we are able to best address your need for eye protection.

3. Color and Description

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition within the given time for returns stated in these Terms and Conditions.

4. Privacy Policy

We truly respect your privacy and our Privacy Policy, which details how we use your information, is hereby incorporated into the Terms and Conditions by reference. Please read the policy carefully for disclosures relating to the use of the Services.

5. Age Restrictions

The customer must have turned 16 to be able to order from the Site and make use of our Services.

6. Currency

We use Rupiah (IDR), the currency of Indonesia, for any payment and/or charge onto your credit card. Prices shown in the Site may be displayed in a foreign currency but we will use Rupiah (IDR) as the transaction price charged instead based on the conversion rate of such foreign currency into Rupiah (IDR) applicable in our bank.

7. Terms of Sale

When placing an order on the Site you accept these Terms and Conditions without limitation or qualification to purchase a product. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any representations made as to delivery times are within the areas stipulated by us and subject to any delays resulting from postal delays, or force majeure, or due to third party shipping provider delays, for which we will not be liable. Please refer to Shipping & Handling.

In order to contract with Francnobel you must be able to make valid and sufficient payment to us through legal channels accepted by us. We retain the right to refuse any request made by you. If your order is accepted, we will inform you via e-mail that your order is placed in our system and is pending payment. We will also inform you in the same e-mail of the appropriate payment details and methods. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit/debit card or bank account used to place your order, and that there are sufficient funds to cover the cost of your order. The cost of products and services may fluctuate. All prices advertised on the Site are subject to such changes without prior notice to you. We reserve the right to make credit checks before accepting your payment for orders placed.

7.1 Sale Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order and that your order is pending payment. Note that this acknowledgement email will only be an acknowledgement and will not constitute finalization of your order or the formation of a sale contract. A sale contract will not be formed until we send you confirmation by e-mail that your payment has been received and that the goods you ordered will be send to you. Only those goods listed in the e-mail sent at the time of dispatch will be included in the contract formed.

7.2 Pricing and Availability

Whilst we do our utmost in ensuring that all details, descriptions, availability, and prices of products, which appear on this Site are accurate, errors may occur. If we discover an error in the price or availability of any goods, which you have ordered, we will inform you of this immediately and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or receive acknowledgement form you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition to all prices displayed; such additional charges will be clearly displayed where applicable and included in the total cost prior to placing your order.

7.3 Payment

Upon receiving your order, an acknowledgement e-mail will be sent to you confirming its receipt and payment details. At this stage, your order is not finalized and is still stated as 'Pending'. Once we receive sufficient funds from you and your payment is confirmed, we will send an acknowledgement e-mail indicating so and that your order will soon be dispatched. Your order will then be dispatched within 1-2 business days of this acknowledgement e-mail.

7.4 Discount Codes

a) Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Account discount codes will thus not be transferable.
b) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Site.
c) Promotional vouchers are effective for the specified period stated on them only, can only be redeemed once and cannot be used in combination with other promotional vouchers. Individual brands may be excluded from voucher promotions.
d) The credit of a promotional voucher cannot be redeemed to pay for products from third parties other than us.
e) If you place an Order for a Product less than the value of the promotional voucher, no refund or remaining credit will be returned to you.

8. Your Account

When you register for the Site, you may be asked to provide a password for your unique account. We strongly recommend that you keep your password strictly confidential at all times. We reserve the right to suspend your account and/or require you to alter your password if we believe for any reason that your password is no longer secure. We are not liable for any loss or damage arising from loss of passwords. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

9. Refusal of Service

We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time. Reasons for the Refusal of Service from us may include but are not restricted to if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

10. Transfer of Ownership

Regardless of the methods of payment and forms of delivery, the ownership of all the products purchased through the Site is transferred to the concerned user when we transfer the products to a logistic partner.

11. Time of Delivery

Your order will be delivered within 3-5 working days, additional 2 working days for prescription lenses, but we try our best to get your new frames to you even sooner. As soon as we ship your order, you will receive an email with a Track & Trace code, so that you can keep watch on the progress of your new frames. We are not responsible for any delays caused by the logistic partner.

12. Return Policy

You may return unmarked and undamaged items within 7 days (including holidays) of delivery in its original condition after the items are received. The day the item received is considered 1 day. The product/s must be returned to Francnobel with the original proof of purchase (invoice or receipts); and the returned defective product/s shall be replaced with the same model or specifications (when available) or with an item of the same value. Always contact Francnobel customer service prior to returning products. E-mail customer service at help@francnobel.com and state your reasons for the return and order number and we reply to you shortly with instructions on how to proceed. The product must be well packaged, in the original delivery package. Any delivery damage due to poor packaging will be charged to the customer. We take no responsibility for the transportation of the return. Customer should bear the cost of shipping when returning items. We recommend that you use a delivery service that is reliable to reduce the chances of loss of goods during shipping. We will not refund used or damaged product.

Where products are provided for Franc Nobel Home Try-On purposes, although such service is free of charge, we shall require you to enter valid credit card details or transfer required amount. Your credit card details or your transferred amount shall not be processed unless frames supplied to you are not returned within a period of 7 days, or the frames are returned with any scratch or damaged; we therefore suggest you carefully check all frames as soon as they are received by you. Where Franc Nobel Home Try-On frames are not returned, we shall deem it that you have placed an order for the frames and we shall use your payment details to take payment at the prevailing price of the frames, currently Rp 750,000 per Normal Collection and Rp 1,200,000 for Signature Collection. Proof of postage or Air way bill must be provided in the event items go missing. By ordering your Franc Nobel Home Try-On and in accepting these terms and conditions you are giving express permission for us to take this payment.

13. Cancellation

Our products are shipped immediately as soon as the purchased is completed, thus we DO NOT entertain cancellation of orders. Immediate shipping is part of our mission to give quick and hassle-free online shopping to our customers. Please be reminded that it is the customer's sole responsibility to decide carefully whether to push-through with the purchase or otherwise.

14. Uploading material to the Site

Information you have uploaded to the Site, including prescription data and a photo shall be kept in accordance with our privacy policy and only stored for as long as reasonably necessary.

15. Prescription

Prior to fulfilling any order for prescription glasses, the Customer must supply a prescription which it warrants to be from a registered optometrist completed within the last two (2) years. Franc Nobel shall rely on the prescription the Customer provided to supply the lens and eyeglasses that the Customer orders. Franc Nobel shall not be liable for incorrect prescriptions supplied by the Customer.

16. Our site changes regularly

We aim to update the Site regularly, and may change the content at any time. If the need arises, we may suspend access to the Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

17. Prohibited Matters

The following acts are prohibited in use of the Site:
- Disturbing operation of the Service and constituting obstacles to the Service; - Illegal use of debit card or credit card; - Behaviors that cause or may cause damage or loss to the Company or third parties; - Behaviors violating or may violate the trademark rights, copyrights, privacy, or other rights of the Company or third parties; - Behaviors against public conventions and social orders; - Criminal conducts or relative behaviors; - False statement or submission in registration such as using other e-mail address; - Business activities for profit purposes; - Damaging the goodwill and credit of the Company; - Using or providing harmful programs such as computer virus and behaviors that may result in such situations; - Stealing mail address and password of other member; - Not paying the bill for the purchased products through the Service; - A breach of the Policy; - A breach of domestic or international laws; - Using the Service in ways not suggested by the Company; - Linking the Service to other databases without the approval from the Company; - Illegal access and data destroy to the server computer of the Service; Other acts we judges as inappropriate.

18. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at help@francnobel.com if you would like to link to this website or would like to request a link to your website.

19. Comments or Questions

If you have any questions, comments or concerns arising from the Site or any other relevant terms of use, policies and notices contact us at help@francnobel.com.

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